NHS 111

NHS 111 is a non-emergency health advice line. It’s fast, free to use and operates 24-7-365. Just call 111 to speak to a highly trained advisor, supported by nurses and paramedics.


When to use NHS 111?

Call 111 if:

  • you need medical help fast but it’s not a life-threatening 999 emergency
  • you aren’t sure where to go for advice or treatment
  • you need GP support out of hours
  • you need health information or reassurance about what to do next

Translation service

There is a confidential interpreter service for NHS 111 which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call.

Sign language

The service also offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 advisor on your behalf and you’ll be able to have a real-time conversation with the NHS 111 advisor, via the interpreter.

Visit NHS 111 BSL interpreter service for more details and an online user guide.


If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.